Privacy Policy
At Matcha OEM Factory, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us regarding our products and services.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you submit an inquiry, request a quote, or contact us through our website, we may collect information such as your name, company name, email address, phone or WhatsApp number, shipping details, and project requirements.
Automatically Collected Information
We may automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of your visit
- Referring website or source
We may use analytics tools such as Google Analytics to help us understand website traffic and improve site performance.
2. How We Use Your Information
We use your information for business-related purposes, including:
- To respond to your inquiries and provide quotations
- To communicate with you about samples, orders, or product requests
- To improve our website, products, and services
- To manage shipping and logistics for samples or orders
- To maintain internal business records
- To send relevant business communications, where appropriate
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share your information only when necessary with trusted service providers, such as:
- shipping and logistics partners for sample or order delivery
- website analytics providers
- technical or operational service providers supporting our website or business operations
We may also disclose information where required by law or where necessary to protect our legal rights.
4. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and collect analytical information.
These tools may help us understand how visitors use our website and how we can improve site performance. You can manage or disable cookies through your browser settings, although some website functions may be affected.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, managing business communications, and complying with legal or administrative requirements.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- object to certain uses of your information
- opt out of marketing communications at any time
To make a request, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Matcha OEM Factory
Email: [email protected]
Address: Shanghai, China