1. Shipping Coverage
We support shipments to a wide range of international markets, including the United States, Europe, Australia, Southeast Asia, and the Middle East.
Whether you need small sample shipments, bulk cartons, palletized cargo, or full container load orders, we can recommend a suitable shipping solution based on your order size and destination.
2. Shipping Methods
We offer flexible shipping options based on urgency, order volume, and budget:
Express Courier Suitable for samples and small urgent orders. We commonly ship via international courier services such as FedEx, DHL, or UPS. Typical transit time is around 5 to 7 business days, depending on destination.
3. Packaging for International Shipping
To help protect product quality during storage and transit, our matcha is packed using export-suitable packaging materials selected according to order type and shipment size.
Packaging may include:
- sealed foil bags with moisture and light protection
- carton packaging for external transport stability
- bulk packing formats for manufacturing and wholesale orders
- optional packaging arrangements based on project requirements
4. Lead Times
Lead times vary depending on product grade, stock availability, packaging format, order volume, and customization needs.
Standard bulk orders Usually prepared for dispatch within approximately 3 to 7 business days after order confirmation and payment, subject to stock availability.
5. Export Documents and Customs
We can provide standard export and shipping documents based on the shipment type and destination market. These may include:
Unless otherwise agreed in writing, the buyer is responsible for import clearance, duties, taxes, and destination-country customs or regulatory requirements.
- commercial invoice
- packing list
- bill of lading or air waybill
- certificate of analysis
- specification sheets
- certification copies where applicable
6. Order Tracking
Once your order is dispatched, we will share the available tracking or shipping details by email. Tracking availability depends on the shipping method used.
7. Delivery Notes
Delivery times are estimates only and may vary due to customs inspection, public holidays, airline or shipping line schedules, weather conditions, or other factors beyond our control.
If you have a time-sensitive order, please contact our team before placing the order so we can recommend the most suitable shipping option.
8. Contact Us
If you have questions about shipping, lead time, export documents, or delivery options, please contact us:
Premier Matcha Email: [email protected] Location: Hangzhou, China